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Refund Policy

Last Updated: June 19, 2026

Introduction

At Elementor Team, we aim to deliver every project with professionalism, transparency, and quality. This Refund Policy explains how refunds work for our WordPress services, including web design, eCommerce development, SEO, maintenance, and all other services we offer.

By engaging our services and making a payment, you agree to the terms outlined in this Refund Policy, which works alongside our Terms & Conditions.

1. Deposit Payments

  • All projects require a 50% deposit before work begins.
  • This deposit is non-refundable once work has started, as it covers the time, planning, research, and resources we immediately allocate to your project — including discovery calls, project setup, and initial design or development work.
  • If you cancel before any work has started (i.e., within 24 hours of payment and before any planning or design has begun), you may be eligible for a full refund of the deposit, minus any payment processing fees.

2. Mid-Project Cancellations

If you choose to cancel a project after work has already begun:

  • The initial deposit remains non-refundable.
  • Any additional payments made beyond the deposit will be assessed based on the percentage of work completed at the time of cancellation.
  • You will receive all files and work completed up to that point, proportional to the payment made.
  • A partial refund for incomplete, undelivered work may be issued at our discretion, calculated based on hours invested and project milestones reached.

3. Completed Projects

  • Once a project has been fully delivered, approved, and handed over to the Client, it is considered complete and is not eligible for a refund — regardless of the time that has passed since delivery.
  • “Approved” means the Client has reviewed the final deliverable and either explicitly approved it or has not raised any issues within 7 days of delivery.
  • If there are genuine defects or the delivered work does not match the agreed scope, please refer to Section 5 (Quality Issues) below rather than requesting a refund — we will fix it.

4. Monthly & Recurring Services

This applies to services such as WordPress Maintenance, Monthly SEO, and ongoing Support Plans:

  • Monthly payments are non-refundable for the period already billed, since the service period has already commenced and resources have been allocated.
  • You may cancel any recurring plan at any time with 30 days’ written notice to stop future billing.
  • No partial refunds are issued for unused days within a billing cycle if you cancel mid-cycle.

5. Quality Issues & Our Commitment to Fix First

We stand behind our work. If you’re unhappy with a delivered project:

  • Step 1 — Tell Us: Contact us within 7 days of delivery describing the specific issue. We will not assume something is wrong unless you tell us.
  • Step 2 — We Fix It: We will revise and fix any issues that fall within the originally agreed scope of work, at no additional charge, within your included revision rounds.
  • Step 3 — Escalation: If, after reasonable attempts to fix the issue, the delivered work still does not match what was agreed in the original scope of work or proposal, you may request a partial refund. This will be assessed case-by-case based on the specific discrepancy between what was promised and what was delivered.

Refunds are not provided simply because of a change of mind, a shift in business direction, or personal taste preferences that fall outside the original agreed brief.

6. Non-Refundable Items

The following are never refundable, regardless of project stage:

  • Third-party costs already paid on your behalf (domain registration, premium plugin/theme licenses, stock photography, hosting fees)
  • Payment processing or transaction fees
  • Custom work explicitly requested and approved by the Client, even if the Client later changes their mind
  • Completed and delivered one-time services (e.g., a finished SEO audit, a completed speed optimization, a delivered security audit report)

7. Refunds Due to Our Error

If we are unable to deliver the agreed service due to reasons within our control — such as missing an agreed deadline by an unreasonable margin without communication, or failing to deliver the scope outlined in the signed proposal — you are entitled to a full or partial refund based on the undelivered portion of work, at our discretion, following a good-faith discussion.

We will always attempt to resolve issues through communication and correction before a refund is considered.

8. How to Request a Refund

To request a refund:

  1. Email us at hello@elementorteam.com with your name, project details, and reason for the request
  2. Include any relevant evidence (screenshots, communication history, delivered files)
  3. We will review your request and respond within 5 business days
  4. If approved, refunds are processed within 7–10 business days to your original payment method

9. Disputes

We encourage open communication before escalating any issue. Most concerns can be resolved quickly through direct conversation. If a resolution cannot be reached, disputes will be handled according to the Governing Law clause in our Terms & Conditions.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. The policy in effect at the time of your payment will apply to your project.

Contact Us

If you have any questions about this Refund Policy, please reach out:

Elementor Team
📧 Email: hello@elementorteam.com
💬 WhatsApp: 01720870084
📍 Location: Dhaka, Bangladesh

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